What forms of payment does Journeys of Faith accept ?

US or Canadian Dollar bank check, wire transfer and Visa & Mastercard credit cards. Credit card charges will be accepted by phone or via email to fulfill non-refundable deposit requirement. Final payment will only be processed upon receipt of a completed & signed Credit Card Authorisation Form available on our website. Third-party credit cards are not acceptable. All payments made within 30 days of departure must be in the form of a Certified Cheque or Credit Card. Payments made by wire transfer must include an additional $ 25.00 wire transfer fee. There is a $ 50.00 fee for returned cheques.

Where do I mail a cheque ?

Check payments should include your Reservation number in the memo section and be made payable to Canadian Globetrotters Inc. & mailed to:

Canadian Globetrotters Inc.

23 Boxdene Avenue, Toronto  ON  M1V 3C9, Canada

When is my final payment due ?

Your exact final payment date is indicated on your invoice. In general, final payment is due 60 days prior to departure with some exceptions (to be specified at the time of booking) where payment is due earlier.

How much is my final payment ?

The amount of your final payment (balance due after adjustment of the non-refundable deposit) will be noted on your invoice.

Why can't final payment be completed over the phone ?

For bookings made over the phone, the required non-refundable deposit will be collected via credit card. The balance may only be paid via credit card transaction after submission of a signed Credit Card Authorisation Form with ID proof or certified check payment.

How do I know if Journeys of Faith received my payment ?

You will be notified by email that your payment was received and applied to your reservation.

Why do I see two different prices on my invoice ?

There are two different amounts for balance due because Journeys of Faith offers a 3% discount if the final balance is paid by cash or check. Please note the discount does not apply to payments made via a credit card.

When will I receive my e-Documents ?

Once final payment has been received and processed, documents will be sent via email approximately 21 days prior to the beginning of your tour services.

Can I get paper documents ?

Paper documents may be sent upon passenger request but there is a shipping & handling fee for each set of paper documents, which would be advised.

Do I receive anything else with my e-documents ?

No. Journeys of Journeys of Faith’s e-document package includes (where appropriate) all local contact details, detailed itinerary, airline e-ticket information, service vouchers, and travel tips and represents everything you require to complete your trip.

How do I know where to find my airline ticket ?

With few exceptions, airline tickets are issued electronically. The airline confirmation number and ticket numbers stated in your documents represent your airline "ticket(s)."

If I need one, who is responsible to obtain my visa ?

You are responsible for obtaining the proper travel documents for the destinations on your itinerary, including to have a passport valid for at least 6 months from the date of departure and a visa if required.

Visa requirements vary based upon the country/ countries to be visited and your nationality. A visa may be obtained by contacting a visa service or by contacting the embassy or consulate of the nation you are visiting prior to departing your home country.

IMPORTANT: Passengers who are not Canadian or U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most Canada & U.S. Post Offices, as well as at regional Passport Agencies.

How do I know if I need a visa ?

For a complete list of visa requirements for US citizens and contact information for non US citizens, please visit: http://www.gate1travel.com/visas.aspx. Should you require a visa and prefer to use a visa service, contact details are provided at the same link.

How much does a visa cost ?

There will be a cost associated with utilizing a visa service and also with approaching the embassy or consulate directly to obtain a visa. These costs often change with little notice. We recommend that you contact the appropriate embassy or consulate directly for the most up to date information.

Why is it important that I give my name as it appears on my passport when booking air ?

Due to increased travel security around the world, it is now more important than ever that your airline ticket match your first and last name exactly as it reads on your passport. Additionally any changes to your air booking, which include spelling, could be subject to a change fee, penalties or cancellation.

What are the Transportation Security Administrative (TSA) requirements ?

The Transportation Security Administration (TSA) requires full name (as it appears on a government issued ID passenger will be traveling with), date of birth and gender for all passengers. Failure to provide the required TSA information for your air reservation can result in, delays at the airport during the check-in process and/or flights cancelled prior to departure by the airline.

Can I reserve a seat assignment ?

Airlines offer reserved seat selection on most flights prior to departure. Boarding pass issuance is restricted to the day of flight. Whenever airlines permit, we can secure seat assignments in advance based on the best available seats at the time of request.

Once confirmed, are airlines seats always guaranteed ?

In most cases, seat assignments are firm. However, airlines may sometimes reassign seats for operational reasons. This often happens at the last moment, is controlled by airline staff, and we or the passenger are not notified. Passengers are encouraged to reconfirm their seat assignments and any other special requests directly with their airline prior to departure from Canada or US.

Should I check-in at the gate ?

If you have reserved a seat assignment, you must check-in. Reserved seats are subject to cancellation if not claimed at least 30 minutes prior to scheduled departure time (45 minutes for international flights).

Can I request a special meal on the flight ?

Yes requests can be made for special meals. These requests will be sent on your behalf to the airline so long as Journeys of Faith receives the request prior to documents being issued. The availability of special meals varies based upon carrier and routing and thus is at the discretion of the airline.

Can I use my frequent flier miles ?

Accrued frequent flier miles cannot be used toward the purchase of our airfare or used for class upgrades, however, airfare purchased through us may qualify to earn you additional miles.

What is required when I check-in ?

ALL ticketed passengers must show positive identification at check-in. Children must have a parent present at check-in. Tickets must be in each passenger's name.

What is required with International travel ?

What coverage does Trip Protection Insurance provide?

For complete details, please visit :

When can I add Trip Protection Insurance ?

Trip Protection must be purchased no later than the date full payment is applied to your reservation. Once your reservation is paid in full, Trip Protection is no longer available.

Can I add Trip Protection for select individuals on my invoice ?

Yes. It can be done. Please call us for information.

I need to cancel my trip and have not purchased insurance, what do I do ?

Penalties vary depending on your services and how close to departure you are at the time of cancellation. For more information, please refer to Terms & Conditions on the website.

What are optional sightseeing tours ?

Optional tours are offered to travelers interested in additional sightseeing, meals or activities to supplement the included components of our tours. You may choose to participate in some, all or none of the optional tours which are priced individually. Descriptions are listed with each program on our website.

When can I add optional tours ?

Optional tours are available for purchase any time up to one week before departure.

Can I purchase optional tours locally ?

Yes, optional tours may be purchased locally from our local office but the price might be higher if not booked prior to departure.

Can I add optional tours for only select individuals on my reservation ?

Yes. Please contact us for service.